At Just Order Freight Broker, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our mobile application (“App”).
Information We Collect
When you use the Just Order Freight Broker App, we may collect the following personal information:
- Name and Contact Number: This information is used for customer support purposes to assist you with your ride requests and inquiries.
- Location Data: The App collects location information to determine your pickup location when making a ride request.
- Driver Information: When registering a driver, we may collect documents such as:
- NOC (No Objection Certificate) from their visa employer.
- Emirates ID.
- Vehicle registration.
We do not collect payment information or other sensitive personal data. Your personal data is used solely for the purpose of providing customer support and ride-related services.
How We Use Your Information
We use the information we collect for the following purposes:
- To facilitate the booking of rides and assist you in making transportation requests.
- To ensure compliance with UAE law, including the prevention of illegal activities such as money laundering, drug delivery, and transportation of prohibited items.
- To provide customer support services, addressing any inquiries or issues you may have.
- To enable drivers to be registered through proper channels, ensuring they meet all necessary requirements.
Data Sharing
Your personal data is not shared with any third-party companies or for any other purposes, except in the following cases:
- If required by UAE law, we may provide information to law enforcement agencies.
- To address illegal activities such as money laundering or transportation of prohibited items.7
Data Retention
We retain your personal information until you choose to delete your account. Once your account is deleted, your data will be permanently removed from our system.
Data Security
We take reasonable and appropriate measures to protect your personal information. Your data is securely stored in our database, and we are committed to safeguarding your privacy.
Please note that users are also responsible for ensuring their own device security. We recommend keeping your mobile device secure to protect your personal information within the App.
Prohibited Activities
To ensure compliance with UAE law and maintain the safety and integrity of our services, the following activities are prohibited:
- Money laundering or any related acts.
- Delivery of drugs or any prohibited items.
- Using the service without booking through the App (e.g., directly contacting drivers for rides).
- Transporting any hazardous or illegal materials, including:
- Toxic chemicals.
- Flammable substances.
- Drugs and weapons.
User Rights
You have the right to delete your account at any time. When you delete your account, all personal data associated with it will be permanently removed from our database.
Driver Responsibilities and Regulations
Drivers registered on the App are required to:
- Provide accurate information during registration, including required documents.
- Comply with UAE laws and company policies.
- Avoid transporting prohibited items or engaging in illegal activities.
- Deliver orders responsibly and provide excellent customer service.
- Maintain the condition of their vehicle.
- Use the App for all service bookings.
If a driver receives three complaints, their account will be permanently deactivated, and access to the App will be denied.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If any significant changes are made, they will be reflected in the updated Privacy Policy within the App. You will be notified via in-app notifications about any changes.
Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, or if you need assistance with your personal data, please contact us at: just.order.freight@gmail.com